A Message to Our Members
Same trusted care.
A new, upgraded patient experience.
We're upgrading the systems behind your care — so every interaction feels more seamless, more personal, and more tailored to your health journey.
See what's upgrading
What this means to you
Your patient experience is being enhanced.
Your patient portal and care platform received some upgrades — built with you in mind. Here's a clear picture of what stays the same and what you can look forward to.
What's staying the same
- Your Alan support team
- Your personalized treatment plan
- Your complete health history
- Our network of 503A & 503B licensed pharmacies filling your prescriptions
What's getting an upgrade
- Access to a larger network of licensed providers in all 50 states
- Faster, more responsive messaging
- Better prescription tracking and refills
- A richer member experience with goal trackers, easy-to-update plans, and support along your health journey
Access your account
What's New
Built to make your care feel intuitive and effortless
Here's what the upgrade means:
Feature 1
Your health history and records at your fingertips
Every note, prescription, and health update lives in one place — easy to find and easy to share with your care team.
Feature 2
Doctor messaging that moves fast
Reach your licensed physician and care team to get real answers quickly at every step of your treatment.
Feature 3
An intuitive portal that supports your journey
Track your progress and stay motivated with our new tools.
Explore your upgraded portal experience.
Your care, your history, and your team are all right where you left them — just in a much better home.
Log into account
Frequently Asked Questions
Do I need to do anything to prepare for the switch?
Nothing right now. When the portal upgrade goes live, you’ll receive an email to log in and explore your account.
How do I know my health data is safe during the move?
You can feel confident your data is protected under Alan Health's HIPAA-compliant platform, which operates alongside our rigorously vetted physician network with established clinical oversight.For more information about how we handle your data, please visit our Privacy Policy.
What if I have trouble logging into the new portal?
Our support team is here to help. If you are having trouble accessing or navigating your new portal, please contact us at help@alanmeds.com to set up your enhanced patient experience.
Why is Alan making this change?
We at Alan Health are dedicated to getting you top-quality care, including more services, personalized treatment, and improved clinical support. The upgraded portal also creates a more seamless user experience, making your prescriptions and care plan even easier to manage.
